Find answers to the most of frequently asked questions (faqs) from our customer service team. If you can't find what you're looking for on this page, please get in touch with our team.
Tickets will become available when the event organiser releases them for distribution. This can vary by event. However, we usually send physical or electronic tickets between 3-7 days before the event date.
Not every event that we sell tickets for will require a dress code, but many do. Each event varies, please check your booking information for further details.
Travel and accomodation may be included in your package, depending on the level of of package that you have purchased. If it does not, we can arrange this for you for an additional charge. Please consult your account manager for further details.
If availability is limited for a certain event, we may not be able to accomodate large numbers of attendees, however, generally speaking there is no minimum or maximum number of guests that can attend our events.
We will send a dietary form shortly after booking that will allow you to share any requirements for you and your guests. This will then be shared with the venue.
You will pay a deposit upon completion of your booking, with the remaining balance to be paid at a later date, usually 28 working days after booking. This can vary so please consult your account manager for further details.
We accept credit/debit cards from all major providers, including American Express. We also accept BACS payments.
We are VAT registered and all bookings are subject to VAT.
